Help

Support

Last updated: 29 October 2026

1. Contact us

Write to contact@redflagradar.fr. We usually reply within 72 business hours (Monday to Friday, excluding Belgian public holidays), in English, French or Spanish.

To help us reply quickly, tell us your phone (iPhone or Android), what you were doing when the problem happened and, for any question about your data, the support ID shown in Account. Never email a chat screenshot unless it is needed.

Are you in danger? We are not an emergency service. Call 112 (European Union), 911 (United States, Canada) or 999 (United Kingdom), or see Helplines.

2. Restore my purchases

A Pro subscription is tied to your Apple or Google account, not to the app. On a new phone or after reinstalling: Account → Restore my purchases (the link is also at the bottom of the offers screen). Use the same Apple ID or Google account as for the purchase.

A single report unlocks one analysis, on the device used: it cannot be restored after uninstalling, erasing data or changing phone.

3. Cancel a subscription

Uninstalling the app does not cancel the subscription. It is managed in the store where you subscribed:

iPhone / iPad: Settings > [your name] > Subscriptions > Red Flag Radar > Cancel Subscription. Do it at least 24 hours before the renewal date. Apple help: cancel a subscription.
Android: Google Play > your profile > Payments & subscriptions > Subscriptions > Red Flag Radar > Cancel, at any time before the end of the current period. Google help: cancel a subscription.

In the app, Account → Manage subscription opens the right page directly. Pro access stays active until the end of the period already paid.

4. Request a refund

Purchases are sold and charged by Apple or Google: we have no access to payments and cannot refund them ourselves. Ask here:

App Store: reportaproblem.apple.com
Google Play: Google Play refund policy

Details: Terms, sections 8 and 9.

5. Erase my data

In the app: Account → Erase my data. Your history, quiz answers, single reports and privacy choices are deleted from your phone, and your past statistics are unlinked. Your subscription is not cancelled (see section 3).

For data held on our servers or by our providers, write to us with the support ID shown in Account (before erasing your data). Everything is explained in Deleting your data.

You can also withdraw your permissions at any time: Account → AI analysis (sending screenshots to the AI) and Account → Usage statistics.

6. Report an AI result

Does a result seem wrong, hurtful or inappropriate? At the bottom of the result, tap “Report this result”, choose a reason and add a comment if you like. The AI result is sent to us, without your screenshot. We review reports every week and use them to correct the AI’s instructions and filters.

Reminder: the analysis is automated, only sees the excerpt you send and can be wrong. It is not professional advice.

7. The analysis does not work

Check your connection and that the screenshot shows a readable conversation.
Analyses are limited to 15 per day per installation, to prevent abuse.
If you declined sending to the AI, the app will ask for your permission again before the next analysis.
Some images are rejected by the moderation filter (prohibited content).

8. Minimum age

Red Flag Radar is for people aged 16 and over. The year of birth asked on first launch is neither stored nor sent.

9. Helplines

If an analysis or the quiz detects a dangerous situation, or if you say the person scares you, the app shows the full report and helplines for your country for free. The main ones:

United States: 1-800-799-7233 (National Domestic Violence Hotline, or text “START” to 88788), 988, 911.
United Kingdom: 0808 2000 247 (National Domestic Abuse Helpline), 0800 1111 (Childline), 116 123 (Samaritans), 999.
France: 3919 (Violences Femmes Info, free, anonymous, 24/7), 119 (child protection), 3114 (suicide prevention), 17 (police), 114 (emergency by text), 112.
Belgium: 0800 30 030 (Écoute violences conjugales), 103 (Écoute-Enfants), 0800 32 123 (suicide prevention), 101 (police), 112.
Spain: 016, 900 20 20 10 (Fundación ANAR), 024, 091, 112.
Elsewhere: findahelpline.com.